We offer Free Standard Delivery to UK. Exceptions apply to large items being delivered to non-UK mainland locations.
Standard Delivery
Faster or timed premium delivery services are also available for order placed in Dimprice.
Expedited Delivery
General Delivery Information
Standard Order Processing Time
We usually dispatch your parcels within 48 hours, MON - SAT.
Dispatch Confirmation Email
When we dispatch your order, we will send a dispatch confirmation email to let you know your parcels are on their way. If you have not received this email after 4 working days you can Email or Whatsapp us and we'll be happy to help resolve this for you.
Order Tracking
All parcels will be sent with tracking number. Once your parcels arrived the logistic hub, you can track your order online. You can find the ‘Track Order’ button in your confirmation email.
What if I miss a delivery?
The courier will:
Are there any reasons why you cannot deliver?
Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.
In this unlikely event:
What if the item I want is out of stock?
Sorry about that. Our most up to date information is on the website, so use this to check availability. With certain items, you may be able to place your order, we will update you after 7 days if the order has not already been sent to you. You can also select to be emailed when the product is back in stock
Can someone else sign for my shipment?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you ship to PO Box addresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Affected by COVID-19, signature delivery may not be arranged.